FAQS

All About Rewards is a points-based loyalty program designed to reward you. The more points you earn, the more rewards you get!

Once you download All About Rewards on your iOS or Android device, open the app and select the ‘Earn’ button (on the ‘Rewards’ screen). You can scan your QR code at the register or use the QR code found on your Jack’s receipt or take and scan it within the app to earn points for your purchase.

Yes, just make sure that you are signed into the loyalty account when placing an online or mobile order.

App: Open the All About Rewards app and select the ‘Redeem’ button. Your offers will be listed there when available. When you are present at a Jack’s location, press ‘Redeem’ on the offer you wish to claim and scan your QR code at the register. Desktop: Login here: https://www.eatatjacks.com/pages/all-about-rewards-login/. You will then need to click ‘Redeem” to generate your redemption code that will need to be shared with the Jack’s team at time of purchase.

Only one reward may be redeemed per visit.

Please submit a request here: https://tellittojacks.smg.com/

Please submit a request here: https://tellittojacks.smg.com/

You have 30 days to scan the QR code on receipts.

Only 2 receipts can be scanned within any one 3-hour window noted by the time stamp on the receipt and not the time that the receipt was scanned.

If you signed up for the app via Facebook or Apple, you will need to follow the Facebook or Apple password recovery steps. If you signed up with your email address, you will need to click ‘Reset Password’ on the login screen.

If a reward is activated, but never used, this reward will go back into your account until its expiration date.